oppn parties Unfair Practice In Online Flight Ticket Booking Must Stop

News Snippets

  • 16 killed as the vehicle they were traveling in plunged into a deep gorge near Jammu
  • Vodafone CEO seeks government relief, saying India operations on the verge of collapse
  • Three teenagers killed in a major accident in Kolkata's New Town area when their Honda City rammed into a road divider and a Metro pillar. The car was mangled
  • Vishwa Hindu Parishad not to publicly 'celebrate' Babri Masjid demolition day this year, all events will be closed door
  • JNU students march against the steep hike in fees, keep HRD minister Ramesh Pokhriyal stuck at the venue of the convocation
  • USFDA says Cytotron, an anti-cancer kit developed by Bengaluru based Rajah Vijay Kumar, is a "breakthrough device" for treating liver, pancreatic and breast cancers
  • Car sales show a minuscule uptrend after declining continuously for 11 months
  • Industrial output contracts by 4.3% in September, the worst decline in 8 years
  • Centre defends abrogation of Article 370 in the Supreme Court, says the power under it was used by the President six times previously
  • Legendary singer Lata Mangeshkar admitted to hospital with lung infection, put on ventilator
  • Shiv Sena MP Arvind Sawant quits as Union Minister
  • National Security Advisor Ajit Doval met the leaders of both Hindus and Muslims in Delhi on Sunday to ensure peace and harmony is maintained after the Ayodhya verdict
  • Tipu Jayanti passes off peacefully in Karnataka
  • 10 dead as Cyclone Bulbul leaves destruction in its wake in West Bengal
  • Shefali Verma breaks Sachin's 30-year old record by scoring an international fifty at 15 years and 285 days
India Commentary wishes all its readers a very Happy Guruparab
oppn parties
Unfair Practice In Online Flight Ticket Booking Must Stop

By Ashwini Agarwal

If you have ever made a flight reservation on any of the travel websites, you must have encountered the unfair practice of these sites to pre-tick certain add-on boxes for you. In your hurry to book the ticket, you will more often than not overlook these small charges and end up paying much more for your ticket.

The main, costly and unnecessary box that is pre-ticked is the one for flight insurance. In a rush to book the ticket, I had once overlooked to untick it. My flight got delayed by over four hours. I lodged a claim with the insurance company asking for compensation. But they replied saying that it was payable only in case the flight was delayed by over 5 hours. Are flights usually delayed by that much? It is just a ploy to extract a premium from passengers without any reason. Then, there are several other boxes like making a donation for a cause etc. which are pre-ticked. This practice should stop immediately.

The whole point in having add-ons or extra facilities is providing the customer with a choice. But once the boxes are pre-ticked, the choice is taken away. Airlines or websites that facilitate ticket booking can list the facilities they provide but they cannot pre-tick any for the customer. It is upon the customer to tick the boxes for the facilities he wants to avail.

By pre-ticking the boxes, the airlines and the websites are indulging in an unfair practice. For those who are not aware and for those who are in a hurry, these pre-ticked boxes are a drain on their resources and unfairly inflate the price of tickets. The airlines and websites must voluntarily desist from doing so, failing which the government must step in to rectify the situation.