oppn parties Unfair Practice In Online Flight Ticket Booking Must Stop

News Snippets

  • Centre sanctions Rs 15000cr for Covid19 emergency response, part of it immediately and the rest over a period of four years in mission mode
  • RBI says Covid-19 has "drastically altered" the growth outlook in India
  • Third coronavirus death in the Dharavi slum in Mumbai
  • Odisha becomes the first state to extend the lockdown until April 30. Schools and colleges in the state to remain closed until June 17th
  • The Supreme Court orders all coronavirus testing, including by private labs, to be done for free, says will look into the matter of reimbursement for private players at a later date
  • Former Pakistani cricketer Shoaib Akhtar proposes an Indo-Pak ODI series to raise funds for fighting coronavirus
  • Maharashtra government says many Tablighi Jamaat members who attended the Markaz and returned have gone into hiding
  • West Bengal government identifies hotspots in Kolkata and the rest of the state, inclined to extend the lockdown in those places only
  • Prime Minister Modi holds a video conference with floor leaders of opposition parties, hints at extending the lockdown
  • UP seals hotspots and makes masks mandatory
  • Masks made compulsory in Mumbai, violators will be arrested
  • ICMR says an infected person can infect 406 people in 30 days without social distancing and lockdown
  • Stock markets make a smart recovery. Sensex up by record 2476 points on global cues
  • Schools, colleges and shopping malls likely to remain closed for a further period of one month, says empowered group of ministers
  • PM Modi tells BJP workers that India is in for a long battle against the coronavirus and there is no scope to feel tired or defeated
Total Covid-19 cases rise to 5734 on Thursday and the death toll stands at 166, says the health ministry in its daily briefing
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Unfair Practice In Online Flight Ticket Booking Must Stop

By Ashwini Agarwal

If you have ever made a flight reservation on any of the travel websites, you must have encountered the unfair practice of these sites to pre-tick certain add-on boxes for you. In your hurry to book the ticket, you will more often than not overlook these small charges and end up paying much more for your ticket.

The main, costly and unnecessary box that is pre-ticked is the one for flight insurance. In a rush to book the ticket, I had once overlooked to untick it. My flight got delayed by over four hours. I lodged a claim with the insurance company asking for compensation. But they replied saying that it was payable only in case the flight was delayed by over 5 hours. Are flights usually delayed by that much? It is just a ploy to extract a premium from passengers without any reason. Then, there are several other boxes like making a donation for a cause etc. which are pre-ticked. This practice should stop immediately.

The whole point in having add-ons or extra facilities is providing the customer with a choice. But once the boxes are pre-ticked, the choice is taken away. Airlines or websites that facilitate ticket booking can list the facilities they provide but they cannot pre-tick any for the customer. It is upon the customer to tick the boxes for the facilities he wants to avail.

By pre-ticking the boxes, the airlines and the websites are indulging in an unfair practice. For those who are not aware and for those who are in a hurry, these pre-ticked boxes are a drain on their resources and unfairly inflate the price of tickets. The airlines and websites must voluntarily desist from doing so, failing which the government must step in to rectify the situation.