oppn parties Airlines In India Have To Provide Better Customer Service

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  • Mamata Banerjee calls Calcutta HC order in teacher appointment "illegal" and "one-sided", state government to file appeal in Supreme Court
  • Calcutta HC scraps TM|C government's 2016 process of appointing school teachers, 25757 teachers set to lose their jobs and asked to return their salaries
  • Congress tells EC to disqualify PM Modi for his speech saying Muslims will be the biggest beneficiaries of Congress' redistribution of wealth, alleges Modi trying to inflame passions and create enmity between communities
  • NCLT admits Indiabulls' plea against insolvency proceedins against Subhash Chnadra, the founder and chairman emeritus of Zee Enterprises
  • Vodafone FPO oversubscribed by 7 times, becomes the biggest such fund-raise
  • RBI tells payment companies to track dubious transactions that may be used to influence voters
  • RIL profit stood at Rs 21243cr in Q4 FY23 even as revenue rose by 11% to Rs 2.4 lakh cr
  • Stocks remain positive on Monday: Sensex gains 560 points to 73648 and Nifty 189 points to 22336
  • IPL: Rajasthan Royals on fire, beat Mumbai Indians by 9 wickets as Sandeep Sharma takes 5 for 18 and Yashasvi Jaiswal roares back to form with a brilliant century
  • IPL: Gujarat Titans beat Punjab Kings by 7 wickets
  • IPL: KKR beat RCB by 1 run in a last-ball thriller in the heat chamber of Kolkata's Eden Garden with temperatures soaring above 40 degrees
  • Candidates Chess: D Gukesh emerges winner. Draws last match with Hikaru Nakamura to end at 9 points. Former tournament leader Ian Nepomniachtchi also draws with Fabioano Caruana to leave Gukesh as the sole leader and winner to challenge Ding Liren
  • Supreme Court says all cases of mob violence and lynchings should not be given a communal angle
  • Supreme Court tells petitioners who want elections to be held with ballot papers as they fear EVM tampering to back their claims of tampering with data
Calcutta HC scraps 2016 teacher appointment process, 25757 teachers to lose their jobs, ordered to repay salaries withdrawn in 4 weeks
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Airlines In India Have To Provide Better Customer Service

By A Special Correspondent
First publised on 2024-01-14 08:45:09

Three incidents in quick succession in the last few days have shown how India's airlines and the AAI are slipping.

Bag Tampered With, Cash Stolen

In the first incident, the checked-in baggage of a traveller (travelling from Mangalore to Mumbai) was tampered with and valuables, including cash, were missing when the person got his bag back. Binod Kumar Mandal, a director with a Manipal group firm, found that the numbered lock and the zip on his bag were tampered with and Rs 1L in cash and a 78-year old pen (a family heirloom) were missing. Till the time of writing this article, his valuables have not been recovered. The police have registered a case against unknown persons.

Flight Delayed, Passengers Locked-Up In Aerobridge

In the second incident, an Indigo flight from Mumbai to Bhubaneshwar was delayed and the passengers, including actor Radhika Apte, were locked inside the aerobridge for more than an hour. It is being alleged that there was a change of crew in the flight and the crew that was to take charge did not arrive in time. Why then were the passengers readied for boarding, herded into the aerobridge and locked inside? Why was there a lack of communication in this regard between the airline authorities, the persons manning the boarding gate and airport security? And when it was clear that the passengers were hurriedly cleared for boarding despite the aircraft not being ready for departure, why were they kept waiting in a place where there was no water or washroom facility for more than an hour?

Priority Baggage Misplaced, Ground Staff Misbehaves

In the third incident, the priority baggage of TV actor Surbhi Chandna (Naagin 5) was misplaced by Vistara and when she complained about it on reaching her destination, the airline staff allegedly misbehaved with her. Although no bag should be misplaced, a priority bag, for which service the traveler pays extra, must never be misplaced. If it was accidentally misplaced, the airline staff had no business misbehaving with her. Instead of trying to help a person in mental agony due to losing her belongings (and not knowing when she will get them back), the airline staff reportedly misbehaved with her. Although Vistara has assured her of looking into her complaint on priority basis, it was not known whether she got her bag back till the time of writing this article.